Refund policy
Returns & Refunds
Every Summit Guild piece is made to order just for you — which means we can't offer returns or exchanges for reasons like a change of mind or ordering the wrong size. Since production starts as soon as your order comes in, please double-check sizing against our size chart before ordering.
What we do cover:
If your item arrives damaged, defective, or misprinted — or if we sent you the wrong product — we'll make it right with a free replacement or a full refund, no questions asked.
To report an issue, email us at [your email] within 14 days of delivery with:
- Your order number
- A photo of the damaged, defective, or incorrect item
We'll get back to you within 2-3 business days with next steps.
Lost or delayed packages:
If your order hasn't arrived within the expected shipping window, reach out and we'll help track it down or arrange a reshipment.
Refund processing:
Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank.
Questions?
Reach out anytime at [your email] — we're a small, mission-driven shop and genuinely want you to love what you're wearing.